:root{--brand-red:#cf122d;--brand-red-dark:#b00f26;--brand-navy:#0c2340;--brand-blue:#0b326b;--text:#17283b;--text-2:#536170;--page:#f4f6f8;--surface:#fff;--border:#d9e0e7;--action-text:#76510c;--action-bg:#fff4d9;--progress-text:#0b326b;--progress-bg:#eaf0f8;--resolved-text:#23583d;--resolved-bg:#eaf4ee;--neutral-bg:#eef1f4;--radius:12px;--radius-sm:8px;--shadow:0 1px 2px #0c23400f, 0 1px 3px #0c23400a;--hover:#f7f9fb;--max:1200px;--gutter:16px;color:var(--text);background:var(--page);font-family:FF Clan,Aptos,Segoe UI,system-ui,sans-serif;font-size:16px;line-height:1.5}*{box-sizing:border-box}body{background:var(--page);margin:0}h1,h2,h3{color:var(--brand-navy);margin:0;font-weight:700}h1{font-size:1.625rem;line-height:2.125rem}h2{font-size:1.25rem;line-height:1.75rem}h3{font-size:1.125rem;line-height:1.625rem}p{margin:.5rem 0}a{color:var(--brand-blue);text-underline-offset:2px;text-decoration:underline}:focus-visible{outline:3px solid var(--brand-blue);outline-offset:2px}.muted{color:var(--text-2)}.small{font-size:.875rem;line-height:1.25rem}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.app{flex-direction:column;min-height:100vh;display:flex}.topbar{background:var(--surface);border-bottom:1px solid var(--border)}.topbar-inner{max-width:var(--max);padding:12px var(--gutter) 0;margin:0 auto}.topbar-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 1rem;min-height:48px;display:flex}.top-actions{align-items:center;gap:1rem;margin-left:auto;display:flex}@media (width<=480px){.top-actions{gap:12px}.top-actions .button{padding:0 14px}.account{padding-left:12px}}.brand{color:var(--brand-navy);align-items:center;gap:12px;font-size:1.25rem;font-weight:700;text-decoration:none;display:flex}.brand .lockup{width:auto;height:36px;display:block}.brand .divider{background:var(--border);width:1px;height:32px}.account{text-align:right;border-left:1px solid var(--border);padding-left:16px;line-height:1.25rem}.account .station{color:var(--brand-navy);font-weight:700;display:block}.account .link{min-height:28px;color:var(--text-2);font-size:.875rem;text-decoration:none}.account .link:hover{color:var(--brand-blue);text-decoration:underline}.nav{flex-wrap:wrap;align-items:center;gap:4px 20px;margin-top:8px;display:flex}.nav a:not(.button){min-height:44px;color:var(--text-2);border-bottom:3px solid #0000;align-items:center;font-weight:600;text-decoration:none;display:inline-flex}.nav a:not(.button)[aria-current=page]{color:var(--brand-navy);border-bottom-color:var(--brand-red)}.nav a:not(.button):hover{color:var(--brand-navy)}@media (width>=900px){.topbar-inner{padding:0 var(--gutter);grid-template-columns:auto 1fr auto;align-items:center;column-gap:48px;display:grid}.topbar-row{display:contents}.brand{grid-area:1/1}.nav{grid-area:1/2;align-self:stretch;gap:0 32px;margin-top:0}.nav a:not(.button){min-height:72px;padding-top:3px}.top-actions{grid-area:1/3;margin-left:0}}.content{width:100%;max-width:var(--max);padding:24px var(--gutter) 48px;flex:1;margin:0 auto}@media (width>=900px){.content{padding-top:40px}}.footer{background:var(--surface);border-top:1px solid var(--border);color:var(--text-2);font-size:.875rem}.footer-inner{max-width:var(--max);padding:16px var(--gutter);flex-wrap:wrap;justify-content:space-between;gap:.5rem 1rem;margin:0 auto;display:flex}button{font:inherit;cursor:pointer}.primary,.secondary,a.button{border-radius:var(--radius-sm);justify-content:center;align-items:center;gap:.5rem;min-height:44px;padding:0 1.25rem;font-weight:700;text-decoration:none;display:inline-flex}.primary{background:var(--brand-red);color:#fff;border:1px solid var(--brand-red)}.primary:hover{background:var(--brand-red-dark);border-color:var(--brand-red-dark)}.primary[aria-disabled=true],.primary:disabled{background:var(--border);border-color:var(--border);color:var(--text);cursor:progress}.secondary{background:var(--surface);color:var(--brand-navy);border:1px solid var(--border)}.secondary:hover{border-color:var(--brand-navy)}.secondary:disabled{opacity:.6;cursor:not-allowed}.link{min-height:44px;color:var(--brand-blue);text-underline-offset:2px;background:0 0;border:0;align-items:center;padding:0;text-decoration:underline;display:inline-flex}.back{min-height:44px;color:var(--text-2);align-items:center;gap:6px;font-weight:600;text-decoration:none;display:inline-flex}.back:before{content:"←"}.back:hover{color:var(--brand-blue);text-decoration:underline}.panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:24px}.panel h2,.panel h3{margin-bottom:.5rem}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px 24px;margin-bottom:24px;display:flex}.page-head p{color:var(--text-2);margin:4px 0 0}.layout{grid-template-columns:minmax(0,1fr);gap:24px 32px;display:grid}@media (width>=900px){:root{--gutter:32px}h1{font-size:2rem;line-height:2.5rem}h2{font-size:1.375rem;line-height:1.875rem}.layout{grid-template-columns:minmax(0,8fr) minmax(0,4fr);align-items:start}.layout.ticket{grid-template-columns:minmax(0,7fr) minmax(0,4fr)}.layout.ticket .followup{grid-area:1/2/span 3}.layout.ticket .main{grid-area:1/1}}.badge{white-space:nowrap;border-radius:999px;align-items:center;padding:2px 10px;font-size:.875rem;font-weight:600;line-height:1.5rem;display:inline-flex}.badge.action{color:var(--action-text);background:var(--action-bg)}.badge.progress{color:var(--progress-text);background:var(--progress-bg)}.badge.resolved{color:var(--resolved-text);background:var(--resolved-bg)}.badge.neutral{color:var(--text-2);background:var(--neutral-bg)}.filters{background:#e6ebf0;border-radius:10px;flex-wrap:wrap;gap:4px;margin-bottom:16px;padding:4px;display:inline-flex}.filters button{border-radius:var(--radius-sm);color:#46535f;background:0 0;border:0;min-height:40px;padding:0 16px;font-weight:600}.filters button:hover{color:var(--brand-navy)}.filters button[aria-pressed=true]{background:var(--surface);color:var(--brand-navy);box-shadow:0 1px 2px #0c234024}.filters .count{font-weight:400}.question{background:var(--action-bg);border-left:4px solid var(--action-text);border-radius:var(--radius);padding:12px 16px}.question h3{color:var(--brand-navy);margin-bottom:4px;font-size:1rem}.question .msg-body{white-space:pre-line;margin:0 0 6px}.notice.action a,.contact-line a{font-weight:600}.contact-line{margin-top:12px}.search{margin-bottom:16px;display:block}.search input{width:100%;min-height:48px;font:inherit;border-radius:var(--radius-sm);color:var(--text);background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' viewBox='0 0 24 24' fill='none' stroke='%23536170' stroke-width='2' stroke-linecap='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m20 20-3.5-3.5'/%3E%3C/svg%3E") no-repeat 14px center;border:1px solid #b9c4cf;padding:0 14px 0 44px}.search input:hover{border-color:#8a97a5}.ticket-list{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);margin:0;padding:0;list-style:none;overflow:hidden}.ticket-list>li+li{border-top:1px solid var(--border)}.ticket-row{color:inherit;padding:18px 24px;text-decoration:none;display:block}.ticket-row:hover{background:var(--hover)}.ticket-row:hover .row-title{text-decoration:underline}.ticket-list>li.needs-answer .ticket-row{box-shadow:inset 4px 0 #d99a00}.row-top{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:6px 12px;display:flex}.row-title{color:var(--brand-navy);font-size:1.125rem;font-weight:700;line-height:1.625rem}.row-excerpt{-webkit-line-clamp:2;color:var(--text);overflow-wrap:anywhere;-webkit-box-orient:vertical;margin:6px 0 8px;display:-webkit-box;overflow:hidden}.row-meta{color:var(--text-2);flex-wrap:wrap;justify-content:space-between;gap:4px 16px;font-size:.875rem;display:flex}.row-meta strong{color:var(--text-2);font-weight:400}.list-note{color:var(--text-2);margin-top:12px;font-size:.875rem}.aside h2{margin-bottom:4px}.aside ul{margin:8px 0 0;padding:0;list-style:none}.aside li+li{border-top:1px solid var(--border)}.aside li a{min-height:48px;color:var(--brand-blue);justify-content:space-between;align-items:center;gap:12px;padding:8px 0;font-weight:600;text-decoration:none;display:flex}.aside li a:after{content:"›";color:var(--text-2);flex:none;font-size:1.25rem}.aside li a:hover{text-decoration:underline}.contact{border-top:1px solid var(--border);margin-top:24px;padding-top:20px}.aside>.contact:first-child{border-top:0;margin-top:0;padding-top:0}.tel{align-items:center;min-height:44px;font-size:1.375rem;font-weight:700;text-decoration:none;display:inline-flex}.tel:before{content:"";background:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' viewBox='0 0 24 24' fill='none' stroke='%230b326b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1.9.4 1.8.7 2.7a2 2 0 0 1-.5 2.1L8 9.8a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.7.7a2 2 0 0 1 1.7 2z'/%3E%3C/svg%3E") 50% no-repeat;width:20px;height:20px;margin-right:10px}.tel:hover{text-decoration:underline}.ticket-head{margin-bottom:20px}.ticket-head .meta{color:var(--text-2);margin-top:4px;font-size:.875rem}.followup{position:relative}.followup dl{margin:12px 0 0}.followup dt{color:var(--text-2);margin-top:12px;font-size:.875rem}.followup dd{color:var(--text);margin:2px 0 0;font-weight:600}.followup .help{margin:8px 0 0}.latest-reply{border-radius:var(--radius-sm);background:var(--progress-bg);border-left:3px solid var(--brand-blue);margin-top:12px;padding:12px}.latest-reply h3{color:var(--progress-text);margin:0;font-size:.875rem}.latest-reply p{white-space:pre-line;overflow-wrap:anywhere;margin:4px 0 0}.latest-reply .muted{font-size:.875rem}.dialog h2{margin-bottom:12px}.messages{flex-direction:column;gap:16px;margin:0;padding:0;list-style:none;display:flex}.message{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 24px}.message.station{box-shadow:var(--shadow), inset 4px 0 0 #9fb3c8}.msg-head{color:var(--text-2);flex-wrap:wrap;justify-content:space-between;gap:4px 12px;margin-bottom:8px;font-size:.875rem;display:flex}.msg-head strong{color:var(--text)}.msg-body{white-space:pre-wrap;overflow-wrap:anywhere}.rich{overflow-wrap:anywhere}.rich p{margin:0 0 .5rem}.rich h3{margin:.75rem 0 .25rem;font-size:1rem}.rich ul,.rich ol{margin:0 0 .5rem;padding-left:1.25rem}.rich blockquote{border-left:3px solid var(--border);color:var(--text-2);margin:0 0 .5rem;padding-left:.75rem}form.stack,.stack{flex-direction:column;gap:16px;display:flex}.field{flex-direction:column;gap:6px;display:flex}.field>label,.field>.label,fieldset>legend{color:var(--text);font-weight:700}.hint{color:var(--text-2);margin:0;font-size:.875rem}.field input[type=text],.field input[type=tel],.field input[type=search],.field textarea,.field select{font:inherit;color:var(--text);background:var(--surface);border-radius:var(--radius-sm);border:1px solid #8a97a5;width:100%;min-height:48px;padding:10px 12px}.field textarea{resize:vertical;min-height:120px}.field input[type=search]{background:var(--surface) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' viewBox='0 0 24 24' fill='none' stroke='%23536170' stroke-width='2' stroke-linecap='round'%3E%3Ccircle cx='11' cy='11' r='7'/%3E%3Cpath d='m20 20-3.5-3.5'/%3E%3C/svg%3E") no-repeat 14px center;padding-left:44px}.field.invalid input,.field.invalid textarea,.field.invalid select{border:2px solid var(--brand-red)}.field-error{color:var(--brand-red);margin:0;font-size:.875rem;font-weight:600}.req{color:var(--brand-red)}fieldset{border:0;min-width:0;margin:0;padding:0}legend{padding:0}.panel>fieldset{margin-top:8px}.narrow{max-width:760px}fieldset.invalid>legend{color:var(--brand-red)}.choices{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:8px;margin-top:8px;display:grid}.choice{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;align-items:center;gap:10px;min-height:48px;padding:8px 12px;display:flex}.choice:hover{border-color:#8a97a5}.choice:has(input:checked){border-color:var(--brand-navy);background:var(--progress-bg);box-shadow:inset 0 0 0 1px var(--brand-navy)}.choice input{width:20px;height:20px;accent-color:var(--brand-navy);flex:none;margin:0}.form-section{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);flex-direction:column;gap:16px;padding:24px;display:flex}.form-section>h2{margin:0}.two-col{grid-template-columns:repeat(auto-fit,minmax(14rem,1fr));gap:16px;display:grid}.actions-row{flex-wrap:wrap;align-items:center;gap:12px 20px;display:flex}.error-summary{border:3px solid var(--brand-red);border-radius:var(--radius);background:var(--surface);padding:16px 20px}.error-summary h2{color:var(--brand-navy);font-size:1.125rem}.error-summary ul{margin:8px 0 0;padding-left:1.25rem}.error-summary a{color:var(--brand-red);font-weight:600}.notice{border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);padding:16px 20px}.notice.action{background:var(--action-bg);border-color:#f0dca3}.notice.ok{background:var(--resolved-bg);border-color:#cfe5d8}.notice.stop{background:var(--surface);border:2px solid var(--brand-red)}.notice h2,.notice h3{margin-bottom:4px}.ops-message{background:var(--action-bg);border-left:4px solid var(--action-text);border-radius:var(--radius-sm);color:var(--text);margin-bottom:20px;padding:12px 16px}.errorbox{background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--brand-red);border-radius:var(--radius-sm);margin:8px 0;padding:12px 16px}.errorbox strong{color:var(--brand-navy)}.errorbox p{margin:4px 0}.errorbox .actions{align-items:center;gap:16px;margin-top:8px;display:flex}.error{color:var(--brand-red)}.ok{color:var(--resolved-text)}.attach{flex-direction:column;gap:8px;display:flex}.attach-buttons{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.file-status{flex-direction:column;gap:6px;margin:0;padding:0;list-style:none;display:flex}.file-status li{overflow-wrap:anywhere;flex-wrap:wrap;align-items:center;gap:4px 12px;display:flex}.file-status .state{font-size:.875rem;font-weight:600}.file-status .state.failed{color:var(--brand-red)}.file-status .state.done{color:var(--resolved-text)}.attach-list{flex-wrap:wrap;gap:12px;margin:8px 0 0;padding:0;list-style:none;display:flex}.attach-list li.attachment{flex-direction:column;align-items:flex-start;gap:4px;max-width:100%;display:flex}.attach-list li.attachment.image{width:112px}.attach-name{overflow-wrap:anywhere;font-size:.75rem}.file-button{overflow-wrap:anywhere;text-align:left;max-width:100%;font-weight:600}.file-badge{color:#fff;background:var(--brand-navy);border-radius:4px;padding:1px 6px;font-size:.6875rem;font-weight:700;display:inline-block}.thumb{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--neutral-bg);cursor:zoom-in;vertical-align:top;justify-content:center;align-items:center;width:112px;height:112px;min-height:44px;padding:0;display:inline-flex;overflow:hidden}.thumb img{object-fit:cover;width:100%;height:100%;display:block}.thumb.inline{width:auto;max-width:100%;height:auto;margin:.25rem 0 .5rem;display:flex}.thumb.inline img{object-fit:contain;width:auto;max-width:min(100%,480px);height:auto;max-height:320px}.thumb-placeholder{color:var(--text-2);text-align:center;padding:.5rem;font-size:.75rem}.resolution{border-top:4px solid var(--resolved-text)}.rating{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.rating label{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);cursor:pointer;justify-content:center;align-items:center;min-width:48px;min-height:48px;font-weight:700;display:inline-flex}.rating label:has(input:checked){background:var(--brand-navy);border-color:var(--brand-navy);color:#fff}.rating input{opacity:0;width:1px;height:1px;position:absolute}.rating label:focus-within{outline:3px solid var(--brand-blue);outline-offset:2px}.help-results{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);margin:0;padding:0;list-style:none;overflow:hidden}.help-results li+li{border-top:1px solid var(--border)}.help-results a{padding:16px 48px 16px 24px;text-decoration:none;display:block;position:relative}.help-results a:after{content:"›";color:var(--text-2);font-size:1.25rem;position:absolute;top:50%;right:24px;transform:translateY(-50%)}.help-results a:hover{background:var(--hover)}.help-results a strong{color:var(--brand-blue)}.help-results a:hover strong{text-decoration:underline}.help-results .area{color:var(--text-2);font-size:.875rem;display:block}.help-categories{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:12px;margin:0;padding:0;list-style:none;display:grid}.help-categories a{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);height:100%;min-height:44px;box-shadow:var(--shadow);padding:20px 24px;text-decoration:none;display:block}.help-categories a:hover,.help-categories a:focus-visible{border-color:var(--brand-blue);background:var(--hover)}.help-categories strong{color:var(--brand-blue);font-size:1.0625rem;display:block}.help-categories .area{color:var(--text-2);margin-top:4px;font-size:.875rem;display:block}.article-text .rich img,.article-text .thumb{max-width:100%}.article-text{white-space:pre-wrap;overflow-wrap:anywhere}.faq-hints{background:var(--progress-bg);border-radius:var(--radius);padding:20px 24px}.faq-hints h2{font-size:1.125rem}.faq{border-top:1px solid var(--border)}.faq summary{min-height:44px;color:var(--brand-blue);cursor:pointer;align-items:center;font-weight:600;text-decoration:underline;display:flex}.faq-text{white-space:pre-wrap;overflow-wrap:anywhere;padding:4px 0 12px}details>summary{cursor:pointer;min-height:44px;color:var(--brand-blue);padding:10px 0}.modal-backdrop{z-index:1000;background:#000000d1;justify-content:center;align-items:center;padding:12px;display:flex;position:fixed;inset:0}.modal{border-radius:var(--radius);background:#fff;flex-direction:column;width:100%;max-width:1100px;max-height:100%;display:flex;overflow:hidden}.modal-bar{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:8px 12px;display:flex}.modal-title{color:var(--brand-navy);overflow-wrap:anywhere;font-weight:700}.modal-actions{flex:none;align-items:center;gap:12px;display:flex}.lightbox-stage{touch-action:pan-y;background:#111;justify-content:center;align-items:center;min-height:50vh;max-height:calc(100vh - 90px);display:flex;position:relative}.lightbox-stage img{object-fit:contain;max-width:100%;max-height:calc(100vh - 90px);display:block}.lightbox-stage .muted{color:#fff}.lightbox .nav-btn{border-radius:var(--radius-sm);width:48px;height:64px;color:var(--brand-navy);background:#ffffffe6;border:0;font-size:2rem;line-height:1;position:absolute;top:50%;transform:translateY(-50%)}.lightbox .nav-btn.prev{left:8px}.lightbox .nav-btn.next{right:8px}.pdfviewer{height:100%}.pdf-frame{border:0;flex:1;width:100%;min-height:70vh}.login{background:var(--surface);grid-template-rows:auto 1fr;min-height:100vh;display:grid}.login-brand{padding:20px var(--gutter);background:var(--brand-navy);color:#fff;border-top:4px solid var(--brand-red);align-items:center;gap:16px;display:flex;position:relative}.login-logo{flex:none;width:44px;height:auto}.login-title h1{color:#fff;font-size:1.5rem;line-height:2rem}.login-title p{color:#c9d3df;margin:2px 0 0}.login-payoff{display:none}.login-main{padding:32px var(--gutter) 24px;flex-direction:column;justify-content:flex-start;align-items:center;display:flex}.login-box{width:100%;max-width:400px}.login-box>.notice{margin-bottom:24px}.login-box h2{font-size:1.75rem;line-height:2.25rem}.login-box .error{margin:12px 0 0;font-weight:600}.ms-button{color:#5e5e5e;background:#fff;border:1px solid #8c8c8c;border-radius:2px;justify-content:center;align-items:center;gap:12px;width:100%;min-height:48px;margin:24px 0 0;padding:0 16px;font-family:Segoe UI,system-ui,sans-serif;font-size:1rem;font-weight:600;display:flex}.ms-button:hover{background:#f3f3f3}.ms-button:disabled{cursor:not-allowed;color:#6b6b6b;background:#f3f3f3}.ms-logo{flex:none}.login-help{border-top:1px solid var(--border);margin-top:32px;padding-top:20px}.login-help h3{font-size:1rem;line-height:1.5rem}.login-help p{color:var(--text-2);margin:4px 0 0}.login-foot{color:var(--text-2);text-align:center;margin:40px 0 0;font-size:.875rem}@media (width>=900px){.login{grid-template-rows:none;grid-template-columns:minmax(380px,5fr) 7fr}.login-brand{border-top:0;border-left:6px solid var(--brand-red);flex-direction:column;justify-content:space-between;align-items:flex-start;gap:32px;padding:48px 56px}.login-logo{width:66px}.login-title h1{font-size:3rem;line-height:3.5rem}.login-title p{margin-top:12px;font-size:1.25rem;line-height:1.75rem}.login-payoff{color:#fff;margin:0;font-size:2.25rem;font-weight:700;line-height:2.75rem;display:block}.login-main{justify-content:center;padding:48px}}@media (width<=600px){.account .station{font-size:.875rem}.brand .lockup{height:32px}.nav .button{margin-left:0}.ticket-row{padding:14px 16px}.filters{gap:4px}.filters button{padding:0 10px}}